NHS Open Space FAQs NHS Open Space basics What is NHS Open Space? Do I have to use NHS Open Space? What type of rooms are available to book? How long can I book rooms for? Is Wi-Fi available? What equipment will be in each room? Can I leave equipment in the room? Back to top Getting started How do I sign up to book rooms? My organisation already uses NHS Open Space. How do I become a user on their account? After I have registered, how can I add additional services that I would like to book? Can we use our standard PO processes with Open Space? Back to top Setting up and making payments What is the cost? Where can I see how much it is? How do I pay for the space? What are the available payment methods? How do I register a payment method? Who can update the registered payment methods? How long does it take to set up a payment method? Can I use a mixture of cards and DD mandates for different parts of my organisation? Will I receive advanced notification of Direct Debits coming out of my bank account? I book clinics for 12 months or longer periods, but I don’t want to pay for all of it upfront. Are all bookers required to provide details of a payment card/bank account? Will the billing contact need to approve each booking? How will my payment method be kept safe? How do I change the payment method I use for paying for bookings? What happens if my payment method becomes invalid during the period of a booking that I have elected to pay monthly? Can I still get an invoice? Back to top Managing bookings and cancellations What do I do if I want to cancel a booking? What bookings am I able to cancel? Will I be charged for cancelling a booking? When do I get my refund? I am overrunning, can I extend my booking? Can I see my past and upcoming bookings? Back to top Arriving on site and using rooms How will I be able to locate my room? How do I access/check in/check out of my room? What do I have to do when I leave the room? I have booked a meeting room and would like refreshments to be provided. Why are there motion sensors in the rooms? What do motion sensors monitor? Back to top Issues and feedback What do I do if someone is in the room I have booked? What do I do if there is equipment advertised that is missing from the room? What happens if there is an asset that is broken/damaged? What if the room needs cleaning when I check in? What happens if a spillage occurs in the room? I have a security concern, what should I do? What about Health and Safety? How do I leave feedback? Back to top 
